Refund policy

Refund & Return Policy

Last Updated: September 15, 2026

At DEUON, we want you to be satisfied with your purchase.

7-Day Return Policy

You may request a return within 7 days of receiving your order, provided the product is eligible and meets our return conditions.

Return Conditions

To be eligible for a return, products must generally be:

  • Unworn

  • Unused

  • Unwashed

  • In original condition

  • Free from damage, stains, odors, or alterations

  • Returned with original tags and packaging where applicable

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us as soon as possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the problem

We will review your request and provide appropriate assistance.

Return Shipping

For eligible returns that are not caused by an incorrect, damaged, or defective item, the customer is responsible for return shipping costs.

If DEUON sends an incorrect item or an item arrives damaged or defective, we will review the issue and provide appropriate assistance.

Refunds

Once your returned item is received and inspected, we will notify you about the status of your refund.

Approved refunds will generally be issued to the original payment method.

The time required for the refund to appear in your account depends on your bank or payment provider.

Exchanges

If you need a different size or product, contact our support team. Exchanges depend on product availability and eligibility.

How to Request a Return

Email support@deuon.shop within 7 days of receiving your order.

Please include your order number and reason for the return.

Do not send an item back before receiving return instructions from our customer support team.