FAQs

Welcome to Deuon. Below you’ll find answers to the most common questions about our boots, orders, shipping, and returns.

1. How long does shipping take?

Processing time: 1–3 business days
USA delivery: 7–12 business days
International delivery: 8–15 business days

Delivery times are estimates and may vary due to customs or carrier delays.

2. How can I track my order?

Once your order ships, you will receive a confirmation email with your tracking number.

Please allow 24–72 hours for tracking updates to appear.

If you haven’t received tracking within 5 business days, contact us at support@deuon.shop.

3. What is your return policy?

We accept returns within 7 days of delivery.

To qualify:

  • Boots must be unworn and unused

  • Soles must show no signs of outdoor wear

  • Original packaging must be included

Returns due to defects or incorrect items → We cover return shipping.
Returns for size or preference → Customer pays return shipping.

Please contact support before sending any item back.

4. Can I exchange for a different size?

Due to inventory limitations, we do not guarantee direct exchanges.

If you need a different size:

  1. Request a return (if eligible).

  2. Place a new order for the correct size.

We recommend trying boots indoors on a clean surface before deciding.

5. What if I receive a damaged or incorrect item?

If your order arrives damaged or incorrect:

  • Contact us within 48 hours of delivery.

  • Include your order number and clear photos.

We will arrange a replacement or refund after review.

6. Are Deuon boots true to size?

Our boots are designed to follow standard sizing.

If you are between sizes, we recommend checking our Size Guide before ordering.

If you need help choosing a size, email us for assistance.

7. Can I cancel my order?

Orders can only be canceled before they are processed or shipped.

If your order has already shipped, it must follow the return process.

Contact us immediately if you need to cancel.

8. Do you ship internationally?

Yes, we ship worldwide.

International customers are responsible for any customs duties or import taxes required by their country.

9. What payment methods do you accept?

We accept secure payments through trusted third-party providers. Your payment information is encrypted and not stored on our servers.

10. What if my tracking says “Delivered” but I didn’t receive it?

Please:

  • Check around your property

  • Ask neighbors or building management

  • Contact the shipping carrier

If you still need help, contact us and we’ll assist you.

11. How can I contact customer support?

You can reach us at:

📧 support@deuon.shop
🌐 deuon.shop

We aim to respond within 24–48 business hours.